Securus Technologies, Making Connections with Happy Customers

Securus Technologies is a company that’s been in business for over 30 years. Based in Texas, the company specializes in providing services to correctional facilities across the country. Serving over 1.2 million inmates, and nearly 3.500 agencies, the company has a wide range of services and clients. The most known services are telephone service and video visitation. Other services that are more affordable have been introduced in recent years like voicemail and email. In an effort to continue growing in the industry, Securus Technologies has acquired several companies over the years.


The most recent acquisition is of GovPayNet. The company is over 20 years old and processes payments of all different types of governmental agencies. JPay is also another recently acquired company that specializes in financial services, such as adding money to inmates’ accounts to purchase commissary items. GovPayNet has stated it’s looking forward to working with both these companies. It’s believed that this consolidation will help advance technology at a much faster rate. Wireless containment systems to prevent contraband calls and tablets for inmates are two of the current projects underway.


Securus has also been making news with its great track record. They took the initiative to lower prices for their services. They also made improvements to their customer service departments. Having an over 95 percent satisfaction rating, and over 99 percent resolution of issues in just one call, customers are responding favorably. Having recently been accredited by the Better Business Bureau and receiving an outstanding “A+” rating, they’re on the right track to make it to the top. In addition to all the improvements they’re making, they still make sure to do the right thing and put the customer first. Securus Technologies is most likely a company you’ll be hearing about in the future.


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